FAQ

 Q. Is Central Virginia Amusements  Insured?


A. Yes, we are fully insured! A copy of our insurance will be shown to you before the time of your rental if requested.  


Q. Must a bounce house be set up on grass if outside?


A. No, we can put the unit on blacktop or parking lots but we prefer grass, as it is safer for the children and easier on the unit. 

 Q. How does the bounce-house stay inflated?


A. Once the unit is laid out and unrolled we inflate it with an enclosed blower motor designed specifically for that particular unit. The blower runs the entire time the unit is in use. There are no exposed moving parts on the motor, which is an important safety feature and should always be considered when renting an inflatable. The motor must be located within 100 ft. of an electrical outlet, preferably a 20-amp circuit


.Q. What if the bounce house started to deflate with kids inside?


A. An adult operator must be present at all times when the unit is in use. A unit can suddenly deflate for several reasons such as a tripped circuit breaker, an accidental unplugging of the power cord, or a power outage. The unit takes approximately 30 seconds to deflate therefore the adult operator should NOT panic. Have the kids exit the unit quickly and safely. 


 Q. Can a bounce house be set up inside?


A. Yes, our units can be set up indoors or outdoors. Ceiling height should be at least 20 feet high. A school, church gymnasium or auditorium provides plenty of room. 

 Q: When do you set up your party rental equipment?


A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.


Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?


A: Central Virginia Amusements LLC cleans and disinfects after every rental.


Q: Do we have to keep the inflatable party rental plugged in the entire time?


A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.


Q: What about parks? Do you set up party rentals at parks? Do parks have electricity?


A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.


Q: What payments do you take?


A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.


Q: What if we need to cancel?


A: Please check out our policies page for details.


Q: Do you require a deposit?


A: Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year.


Q: What surfaces do you set up on?


A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.


Q: Can we see a copy of your contract and safety rules?


A: Yes. There is a link in your receipt once you've ordered or you may contact our office.


Q: Are we responsible for the unit if it gets a tear or damaged in any way?


A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.